Damage & Cleaning Policy
Guests are responsible for any damage to the property, house and its contents beyond normal wear and tear.
This includes loss of or damage to contents of the house (e.g. towels), excess garbage removal, and excessive cleaning requirements.
Linen and towels are provided – we expect that all of these will be present and in good condition upon departure.
Any unreasonable or excess garbage to be removed will incur a fee for clean up including where applicable any transfer station fees.
Where excessive cleaning is required (e.g. unreasonable spills, stains, extra beds used) the client is responsible for all cleaning costs including dry cleaning, steam cleaning or replacement of items damaged beyond repair.
Should there be extensive damage requiring that the house be shut down for repair, or cleaning, the client is responsible for both the lost rental revenue and the relocation costs of the next intended occupants.
In the history of guests enjoying our facilities each year, we have charged damage or disposal fees to less than 1% of our clients. Almost all were minor items. Currently we have had no instances where the house was shut down requiring the relocation of subsequent guests.